According to Gartner “customers will manage 85% of their relationship with an enterprise without communicating with a human by the end of 2020”. The banking industry is at the forefront of this basic change in customer communication. Third-party platforms like WhatsApp, Twitter, Facebook, Slack, etc. are the new interfaces actively joining the informal interaction gap that existed between the…
“A brand for a company is like a reputation for a person. You earn reputation by trying to do hard things well” – Jeff Bezos This quote holds facts especially for the hotel industry which based more on customer satisfaction than most other businesses. Hotels work the risk of an only bad customer experience corruption…
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