Getting a Sneak-Peek
Chatbots can be seen as intelligent software agents packed with capabilities like autonomous functionality practiced under event-driven situations that can be interactively regulated by the company authorities whose interests they serve. Being a chat interface that can understand communication using NLP, Chatbots enable seamless and effective human conversations. Chatbots cater to in-depth analysis when receiving input from humans in text or voice to ultimately provide logical responses. It could be rightly known that chatbots have become a sticky vogue in today’s time – the credit of which goes to cognitive technology. Cognitive computing commissions the chatbot with a determined level of intelligence in communication and learns users’ demands based on their previous communication, recommendations provided, and more.
But what exactly does Cognitive Computing stand for? You would be wondering…Well, have a look below –
Cognitive Computing API is an application package that makes it easier to develop AI and cognitive computing-based applications, thereby enabling business value generation from unstructured data. One can milk Cognitive Computing by feeding data into the smart algorithm capable of analyzing and understanding correlations. It further employs the gathered data to learn the set patterns and enhance its intelligence automatically.
Now when we know the basics of Cognitive Computing, let’s glance at how it affects the arena of Conversational AI, aka Chatbots…
The Cognitive Effect
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Harnessing Personalized Experience
The Cognitive Computing API can be integrated into the most modern platforms and languages, besides continually learning, developing, and becoming more competent. Hence, equipping the chatbots with the feature of harnessing a personalized experience in every case.
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Boost the Interaction with Easy Language Translation
Bring in the benefits of Speech to Text and Text to Speech with Cognitive Computing, thereby providing your customers the ease of interaction across different languages. It helps translate text from one language to another, besides providing various domain-specific models customized as per different terminology and language.
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Unlock the customer’s emotions with Smart Chatbots
With cognitive abilities, chatbots can deliver semantic analysis through verbal and textual conversations. It can also recognize different tones like frustration, satisfaction, excitement, politeness, sadness, sympathy, and more. Moreover, it empowers chatbots to detect hidden sentiments in slang, emojis, and emoticons.
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Stay entitled to quick information.
Chatbots driven by cognitive abilities allow you to analyze and draw useful information from the pile of data being collected continually. You can also create simple Q&A or knowledge-based chatbots that work on predefined content. For instance, if a user asks questions, he will receive multiple responses from the database containing phrases/keywords.
Chatbots & Their Applications!
Chatbots have been used in different industries. Have a glimpse at a few of the most intriguing use-cases of the cognitive intelligence deriving chatbots –
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Banking Sector:
AI-powered Cognitive Chatbots help the banking sector to deliver a more personalized customer experience to their customers. They are equipped to assist customers with providing quick alerts about unusual/fraud transactions, apart from answering customer queries related to account balance, transactions, loans and advances, and more.
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Healthcare & Pharma Sector:
Right from assisting you in scheduling medical appointments with doctors to sending reminders to patients for follow-ups and answering health insurance-related queries, AI-powered Cognitive Chatbots lends a valuable aspect to the healthcare and pharma sector. Moreover, it can store patients’ health history and avail the same as and when required for disease diagnosis.
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Hospitality Industry:
Foster exceptional customer engagement with Hospitality Chatbots driven by cognitive abilities. They can help clients get their queries resolved and get answers to all the required questions, thereby establishing rich customer engagement.
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Travel & Tourism Industry:
Exploit numerous services like receiving assistance regarding the upcoming flights, hotel rates, sightseeing tours, booking, services, and more with the chatbots having cognitive capabilities. It can also be integrated with the product catalog of travel and tourism companies to provide customers with easy access to information about hotel rooms, flights, attractions, car rentals, bundled packages, etc.
Wrapping Up
Gain new customers with exceptional customer service experience while also happily retaining your loyal customers with Cognitive abilities powered Chatbots. Invest in an AI-powered chatbot integrated with cognitive capabilities and milk your business multi-fold. For extended assistance and guidance, connect with Teksun’s tech mavens who would help you with a wide array of services, including customer service bots, hiring bots, and many more under the domain of Conversational AI.
